Conduent

COO, Commercial Solutions

Conduent

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $350,000 - $400,000 per year

Job Level

SeniorLead

About the role

  • Collaborate with the executive team to formulate the company’s strategic direction and operational priorities.
  • Identify market trends and emerging opportunities in the commercial sector to inform strategic decisions.
  • Develop and implement operational strategies that align with the company's overall vision and goals.
  • Oversee daily operations to ensure efficiency, quality, and cost-effectiveness across all commercial solutions.
  • Establish and monitor key performance indicators (KPIs) to assess operational performance and drive continuous improvement.
  • Implement best practices and innovative solutions to enhance service delivery and client satisfaction.
  • Advocate for the adoption of technology and automation to enhance operational efficiency and service offerings.
  • Stay updated on industry trends and emerging technologies to maintain competitive advantage.
  • Collaborate with business development and account management teams to understand client needs and ensure service excellence.
  • Foster strong relationships with key clients and stakeholders to promote customer loyalty and retention.
  • Work closely with the CFO to manage budgeting, forecasting, and financial planning, ensuring alignment with operational goals.
  • Analyze financial performance and identify opportunities for cost reduction and revenue enhancement.
  • Lead, mentor, and develop a high-performing operational team, fostering a culture of accountability and continuous learning.
  • Ensure proper training and development programs are in place to enhance employee skills and engagement.
  • Develop and implement risk management strategies to mitigate operational risks and ensure compliance with industry regulations.
  • Monitor the external environment for potential risks and adapt strategies accordingly.

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
  • 15+ years of experience in operations management within the BPO or commercial sector, with a minimum of 5 years in an executive leadership role.
  • Proven track record of driving operational excellence and achieving financial targets.
  • Strong understanding of the BPO landscape and commercial market dynamics.
  • Exceptional leadership, communication, and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams and influence stakeholders at all levels.
Benefits
  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Retirement Savings: We will support you as you save for your future.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operations managementstrategic planningfinancial planningbudgetingperformance indicatorsrisk managementcost reductionrevenue enhancementservice deliverycontinuous improvement
Soft skills
leadershipcommunicationproblem-solvingcollaborationinfluencingmentoringaccountabilitycustomer loyaltystakeholder managementteam development
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Operations ManagementMBA