Bilingual Healthcare Customer Service Representative
Conduent
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $13 per hour
Job Level
Mid-LevelSenior
About the role
- Assist customers with questions, inquiries, and issues related to their prescription coverage.
- Manage a steady volume of incoming calls from customers while navigating multiple systems.
- Create positive experiences for our customers and clients through excellent customer service and communication skills.
- Maintain punctuality and dependability as key to clients’ success.
Requirements
- Ability to successfully complete a 4 week virtual training class & 2 weeks of nesting. You cannot miss a day of training.
- Successfully complete customer service assessment & typing test.
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma, GED, or college degree
- Excellent communication skills
- Ability to work weekends (if needed based on call volumes).
Benefits
- Health benefits include medical, dental and vision start on 1st day of employment.
- Paid time off is accrued after 180 days (about 6 months) of employment.
- Tenure bonus is available after 7-12 months of continuous employment of .50/hour paid monthly. 12+ months of tenure: $1.25 hour bonus paid monthly.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service assessmenttyping test
Soft skills
problem-solvingmulti-taskingcommunicationpunctualitydependability
Certifications
high school diplomaGEDcollege degree