Benefits Administration Services Associate II
Conduent
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
About the role
- Advising participants on plan provisions to improve their decision-making process.
- Responding to client-specific inquiries through various communication channels.
- Completing transactions related to customer inquiries efficiently.
- Adhering to established call center metrics and guidelines.
- Documenting calls in the case management system with detailed notes.
- Escalating issues appropriately and completing callbacks in a timely manner.
Requirements
- Ensuring quality assurance for tasks completed.
- Experience in a call center environment.
- Strong communication and interpersonal skills.
- Ability to multi-task in a fast-paced environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsinterpersonal skillsmulti-taskingquality assurance