Conduent

Senior Supervisor, Customer Experience

Conduent

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Senior

About the role

  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.
  • Sets team priorities to ensure timely completion.
  • Makes decisions based on policies, procedures, and business plans.
  • Delivers quality, productivity, and compliance KPI reports.
  • Coaches front-line supervisors and tier 2 or 3 agents to enhance performance.

Requirements

  • Requires broad technical expertise and industry knowledge.
  • Must be able to supervise daily tasks of complex business and technical support teams.
  • Able to perform work unsupervised.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
coachingperformance managementteam managementdecision makinggoal achievementtraining managementsupervisionorganizational skillscomplianceproductivity