Conduent

Customer Care Associate – Medicaid Call Center

Conduent

full-time

Posted on:

Location Type: Remote

Location: Remote • Kansas • 🇺🇸 United States

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Salary

💰 $16 - $17 per hour

Job Level

JuniorMid-Level

About the role

  • Provide quality customer service in the KanCare Contact Center.
  • Gathering thorough documentation and entering information into various systems.
  • Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures.
  • Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs.
  • Responds to calls courteously, accurately, and concisely.
  • Provides a high-quality customer service and focuses on the accuracy of information provided.
  • Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.
  • Use standard technology: telephones, e-mail, and web browsers.
  • Maintain with up-to-date knowledge of regulations, policies, and guidelines.
  • Complete all assigned training as necessary.

Requirements

  • High School diploma or GED equivalent; post-secondary education preferred.
  • Minimum of six (6) months’ experience in customer service.
  • Minimum of six (6) months’ experience in Family Medical Medicaid eligibility preferred.
  • Knowledge of Medicaid and managed care programs.
  • Bilingual Spanish/English with the ability to speak and read both languages fluently.
  • Strong computer skills with the ability to maneuver in complex software systems.
  • MS Office, Outlook, and Internet usage experience.
  • Active listening skills.
  • Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation.
  • Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately.
  • Willingness to work part of a team.
  • Maintain the integrity and confidentiality of all records and communications.
Benefits
  • Health benefits (medical, dental, vision) are available on the first day of employment.
  • Paid time off is accrued after 180 days (about 6 months) of employment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycustomer serviceMedicaid eligibilitymanaged care programsdocumentationaccuracy in informationactive listeningbilingual Spanish/Englishtyping speed 28-30 wpm
Soft skills
interpersonal skillscommunication skillsteamworkattention to detailcourtesyproblem-solving
Certifications
High School diplomaGED equivalent