Customer Service Representative
Conduent
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, Arizona, California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Mississippi, New Jersey, New York, Oregon, Rhode Island, Texas, Vermont, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $14 per hour
Job Level
Junior
About the role
- Efficiently manage a high volume of inbound calls in a fast-paced environment.
- Listen actively to understand customer needs and offer clear, accurate information.
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
- Assist cardholders with inquiries regarding transactions and account statuses.
- Process transactions efficiently via web-based applications and handle research requests with precision.
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
- Maintain in-depth knowledge of company and client programs, policies, and technology.
- Support team operations during peak times or absences to help maintain seamless service.
Requirements
- Must be at least 18 years old and possess a High School Diploma or equivalent.
- Must have 6 months of Customer Service, Call Center or Dispatch experience.
- Complete a background check, credit check, and security fingerprinting.
- Compliance with camera requirements for meetings and training.
- Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
- Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
- Equipment: The company will provide all necessary computer equipment
- Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
- Working knowledge of computers and Windows applications.
Benefits
- Work From Home
- Full Time Employment (40 hours/week)
- Shift differential: $1.50 per hour for hours between 6PM- 6AM
- Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)
- Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).
- Career Growth: Opportunities to advance your career in a supportive, innovative environment.
- Comprehensive benefit options and a great work environment that values your success.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceweb-based applicationstransaction processingaccount managementresearch skillscomputer skillsWindows applicationsinternet speed testing
Soft skills
active listeningcommunicationempathyconfidentialitycomplianceteam supportadaptability
Certifications
High School Diploma or equivalent