Analyst

• Monitor real-time employee productivity and adherence to schedules
• Maintain an accurate view of intraday supply versus forecasted demand
• Collaborate with WFM Intraday Management, Real-Time Analysts, and Operations
• Distribute real-time performance reports to stakeholders
• Analyze historical data to identify patterns
• Lead discussions to review prior-day performance
• Initiate incident management communications with leadership and client WFM

Workforce Management Traffic Analyst

Dispute Analyst

VO Analyst

Workforce Experience Analyst – Total Rewards

Analista Funcional de TI – Procesos y Pruebas, Inglés Intermedio

Trade Analyst