Customer Strategist – Cleared

ConductorAI

Customer Strategist handling mission-critical workflows and relationship management with technical customers. Collaborating with engineers to improve products and increase revenue.

Posted 7/29/2026full-timeWashington, DC • District of Columbia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $160,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical fluency and problem-solving skills while effectively engaging with customers to drive product development and expansion opportunities. Proven ability to build relationships with executive stakeholders and contribute to strategic company initiatives.

Highest-signal resume keywords

Active DoD Secret ClearanceTechnical Customer Workflow ExperienceStrong Written And Verbal Communication SkillsProblem Solving In Ambiguous EnvironmentsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProject ManagementForecastingProduct Feedback SessionsDemos DeliveryUser SupportFeature Set DevelopmentUse Case IdentificationRevenue Growth StrategiesCustomer Insights

Soft Skills

Bias For ActionCuriosityInterpersonal SkillsAdaptabilityTeam Collaboration

Certifications & Qualifications

DoD Secret Clearance

Industry Keywords

US CitizenshipITAREARGovernment ContractsExecutive-Level Stakeholders

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Go onsite and work closely with customers to execute on various products, including scoping, product feedback sessions, trainings, data analysis, key presentations, and user support
Build and deliver demos to new customers
Drive increased revenue with customers through shaping new opportunities for expansion via feature sets, use cases, or value creation
Develop and grow relationships with executive-level stakeholders at our customer organizations and conferences
Embody the voice of the user to drive our product roadmap and ensure engineers have access to key customer insights
Identify opportunities to scale customer and contract operations as we grow, including project management, planning, and forecasting
As a core member of our team, contribute to company strategy, nurture and shape our budding culture, and take on diverse responsibilities as we evolve

Requirements

What you’ll need

Active DoD Secret clearance or higher required at time of hire; this requirement is mandated by the classified nature of work performed under US government contracts and is non-negotiable
US citizenship required by applicable federal law and government contract obligations (ITAR/EAR); we are unable to consider green card holders or sponsor visas for this role
2–5 years of experience embedding in technical customer workflows, understanding customer data, and driving new product features
A bias for action and distinct aptitude for problem solving in ambiguous environments
Technical fluency, competency, and curiosity
Ability to travel up to 50% domestically and OCONUS
Strong written and verbal communication skills

Benefits

Comp & perks

The ability to have real impact on mission-critical workflows
The chance to use state-of-the-art tech to solve novel problems with mission partners
The opportunity to define your role through time as we grow
Competitive salary and equity upside with annual merit refreshes based on impact