Compliance Officer

Condominium Authority of Ontario

Compliance Officer managing complaints for condominium management provider firms in Canada. Providing support for licensing, inspections, and compliance with regulations.

Posted 4/14/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$68,872 - CA$83,631 per yearWebsite

About the role

Key responsibilities & impact

Reviews and process complaints received by the CMRAO against individual condominium managers and condominium management provider firms and make recommendations for resolution of cases.
Supports licensing activities as a backup resource.
Responds to inquiries on the phone or via email by providing information and support to applicants and others related to licensing and application requirements.
Manages the intake of complaints about condominium managers and condominium management provider firms ensuring comprehensive information is captured in the database.
Makes initial inquiries related to the complaint and determines the appropriate resolution path within policies parameters.
Ensures appropriate tracking of complaints through the multiple stage processes and recording and publication of process outcomes in keeping with policies.
Maintains a file record of each case to ensure that all relevant supporting documentation including all communications are documented in a professional manner to support further administrative or legal action, if required.
Effectively communicates and provide information in a professional manner in writing or over the telephone to achieve the goal of establishing an understanding of the legislation as well as compliance with the CMSA and Regulations.
Brings to the attention of the Manager any compliance issues, incidents or developing trends of concern that require consideration for further action or internal review of established policies.
Prepares data and reports about compliance activities and profile of complainants and complaints.
Maintains and keeps current CMRAO’s database of all compliance files assigned to them including all corresponding actions, activities, decisions and outcomes.
May be directed to conduct inspections in relation to compliance files and/or for the purpose of verifying former registrants have ceased operating after voluntarily terminating or having their registration revoked.
May be appointed as Inspector by the Registrar of the CMRAO for the purposes of conducting inspections in accordance with sections 59 and 60 of the Condominium Management Services Act, 2015.
Conduct the inspection of licensed businesses and individual condominium managers.
Conduct the analysis of documents and materials and evaluates compliance with the Condominium Management Services Act, 2015 (CMSA).
Prepare inspection reports on the conduct and activities of licensees; prepares report of findings and recommendations for further action if required.
Provide advice and recommendations regarding conditions to place on a license based on analysis of documents.
Assists with special projects and initiatives, as needed.
Recommends, as needed, policies, procedures, and guidelines to improve the efficiency and effectiveness of complaints handling operations.

Requirements

What you’ll need

Completion of a postsecondary degree or certificate (e.g., legal studies, policy or public administration or a related discipline) – or a combination of education, training and experience deemed equivalent.
A minimum of three (3) years of progressive experience in a customer service environment.
Experience in a regulatory environment would be an asset.
Excellent command of the English language, both verbal and written.
Command of French language both verbal and written – an asset.
Skills and expertise in the interpretation, application and administration of regulatory policy and the legislative framework.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Condominium Authority of Ontario Website LinkedIn All Job Openings 11 - 50 employees 🏠 Real Estate 🏛️ Government 🤝 Non-profit Real Estate
Government
Non-profit Condominium Authority of Ontario is an organization dedicated to engaging and empowering condominium communities in Ontario. It provides resources and tools for condo owners, boards, and managers, including guides on buying and renting condos, managing common expenses, and resolving disputes. The Authority also oversees a tribunal for fair dispute resolution and offers training for condo board directors to promote effective governance within the Ontario condominium sector. Compliance Officer 🔥 34 minutes ago 🏢🏡 Toronto – Hybrid 💵 $68.9k - $83.6k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🚔 Compliance 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Reviews and process complaints received by the CMRAO against individual condominium managers and condominium management provider firms and make recommendations for resolution of cases.
Supports licensing activities as a backup resource.
Responds to inquiries on the phone or via email by providing information and support to applicants and others related to licensing and application requirements.
Manages the intake of complaints about condominium managers and condominium management provider firms ensuring comprehensive information is captured in the database.
Makes initial inquiries related to the complaint and determines the appropriate resolution path within policies parameters.
Ensures appropriate tracking of complaints through the multiple stage processes and recording and publication of process outcomes in keeping with policies.
Maintains a file record of each case to ensure that all relevant supporting documentation including all communications are documented in a professional manner to support further administrative or legal action, if required.
Effectively communicates and provide information in a professional manner in writing or over the telephone to achieve the goal of establishing an understanding of the legislation as well as compliance with the CMSA and Regulations.
Brings to the attention of the Manager any compliance issues, incidents or developing trends of concern that require consideration for further action or internal review of established policies.
Prepares data and reports about compliance activities and profile of complainants and complaints.
Maintains and keeps current CMRAO’s database of all compliance files assigned to them including all corresponding actions, activities, decisions and outcomes.
May be directed to conduct inspections in relation to compliance files and/or for the purpose of verifying former registrants have ceased operating after voluntarily terminating or having their registration revoked.
May be appointed as Inspector by the Registrar of the CMRAO for the purposes of conducting inspections in accordance with sections 59 and 60 of the Condominium Management Services Act, 2015.
Conduct the inspection of licensed businesses and individual condominium managers.
Conduct the analysis of documents and materials and evaluates compliance with the Condominium Management Services Act, 2015 (CMSA).
Prepare inspection reports on the conduct and activities of licensees; prepares report of findings and recommendations for further action if required.
Provide advice and recommendations regarding conditions to place on a license based on analysis of documents.
Assists with special projects and initiatives, as needed.
Recommends, as needed, policies, procedures, and guidelines to improve the efficiency and effectiveness of complaints handling operations. 🎯 Requirements
Completion of a postsecondary degree or certificate (e.g., legal studies, policy or public administration or a related discipline) – or a combination of education, training and experience deemed equivalent.
A minimum of three (3) years of progressive experience in a customer service environment.
Experience in a regulatory environment would be an asset.
Excellent command of the English language, both verbal and written.
Command of French language both verbal and written – an asset.
Skills and expertise in the interpretation, application and administration of regulatory policy and the legislative framework. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior GRC Engineer 🕒 3 days ago Genesys 5001 - 10000 🤖 Artificial Intelligence ☁️ SaaS 📡 Telecommunications Website LinkedIn All Job Openings Senior GRC Engineer focusing on protecting customer and enterprise data at Genesys. Leading security assessments and compliance with cloud security frameworks in a global context. 🏢🏡 Toronto – Hybrid 💵 $97.8k - $126.5k / year ⏰ Full Time 🟠 Senior 🚔 Compliance Manager, Linear, Digital, Radio & Audio Regulatory Compliance 🕒 4 days ago Radio-Canada 5001 - 10000 Website LinkedIn All Job Openings Manager leading the regulatory compliance function at CBC/Radio-Canada, ensuring adherence to legal frameworks across audio and video content. Engaging with multiple stakeholders for effective project delivery in a hybrid work environment. 🏢🏡 Toronto – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🚔 Compliance Compliance Officer, Correspondent and Institutional 🕒 5 days ago Aviso Wealth 501 - 1000 💸 Finance 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Compliance Officer responsible for day-to-day compliance activities for Aviso's Correspondent Partners business line. Monitoring trading activities and managing compliance projects. 🏢🏡 Toronto – Hybrid 💵 $80k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🚔 Compliance Governance, Risk and Compliance Analyst 🕒 April 4 Siteimprove 501 - 1000 ☁️ SaaS 🛍️ eCommerce Website LinkedIn All Job Openings GRC Analyst supporting Siteimprove's security governance, risk, and compliance team. Engaging with customers, managing vendor security reviews, and enhancing security practices. 🏢🏡 Toronto – Hybrid 💵 $61.9k - $77.4k / year 💰 Venture Round on 2020-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🚔 Compliance Associate Manager, Investigations, Diligence and Compliance 🕒 March 25 Kroll 5001 - 10000 💸 Finance 🔐 Security 📋 Compliance Website LinkedIn All Job Openings Associate Manager developing and managing investigations and consulting cases at Kroll. Collaborating with teams to ensure quality and compliance across diverse cases. 🏢🏡 Toronto – Hybrid 💵 $80k - $115k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚔 Compliance View More Compliance Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

regulatory policy interpretationcomplaints processingdata analysisreport preparationcase managementinspectionsdocumentation managementcompliance evaluationcustomer servicelegislative framework application

Soft Skills

communicationprofessionalismproblem-solvingattention to detailorganizational skillsinterpersonal skillsanalytical thinkingrecommendation developmentteam collaborationadaptability

Certifications

postsecondary degreecertificate in legal studiescertificate in public administrationcertificate in policy studies