Customer Relations Manager

Concordance Healthcare Solutions

Customer Relations Manager at Concordance Healthcare Solutions leading initiatives to support customer retention, revenue growth, and operational efficiency. Collaborating across teams to enhance decision-making and sales success.

Posted 5/6/2026full-timeArizona, California, Illinois, Kansas, Missouri, Montana, New Jersey, North Carolina, Ohio, South Dakota, Tennessee, Texas, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $77,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a project-focused partner to the sales organization leading cross-functional initiatives that support customer retention, revenue growth, and operational efficiency.
Ensure all deliverables are achieved within the required timeframe to ensure optimal profitability, sales success, and customer satisfaction.
Utilize company tools to compile data and create resources for the sales team to enhance decision-making in terms of sales capture and profitability.
Manage the preparation, submission, and tracking of bids across commercial and non-government contracts.
Support high-value and smaller-scale bid opportunities, ensuring timely and accurate responses that align with company pricing and sales strategies.
Identify, communicate, create, and implement reporting and processes to enable effective and profitable support.
Work closely with the sales, training, and product development teams to share customer insights that inform additional product and service sales opportunities.
Lead end-to-end bid management for opportunities of all sizes, supporting sales teams from qualification through award.
Manage full contract lifecycle, including drafting, renewals, modifications, pricing updates, audits, and compliance with terms.
Analyze pipeline activity, sales trends, and customer purchasing behavior to identify risks and revenue opportunities.
Drive process improvements by identifying inefficiencies and resolving recurring operational and sales issues.
Develop and deliver reporting on bid activity, contract performance, and sales metrics.
Maintain accurate documentation, standardized procedures, and serve as liaison between internal and external stakeholders.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Business, or related field; or equivalent combination of education and experience.
Minimum of (5) years of experience in Sales Operations, Inside Sales, Customer Service or related field; or equivalent combination of education and experience.
Minimum of (2) years supporting customer market expansion initiatives
Strong analytical skills and advanced Microsoft Excel or reporting capabilities.
Project management experience is strongly desired.
Familiarity with FARs/DFARs and public sector procurement processes.
Excellent interpersonal skills; good communication skills both written and verbal.
Strong analytical background.
Proven track record of managing multiple concurrent projects with varying complexity levels.
Great problem-solving skills and taking a consultative approach to finding the best solution.
Strong conflict resolution skills.
Microsoft Office (Excel, Word, Outlook, PowerPoint) proficiency required.
Demonstrated presentation, verbal and written communication skills; and ability to speak in front of large groups.
Ability to effectively build relationships at all levels of the organization.
Ability to work independently and as a member of a team.
Excellent leadership and project management skills.
Process oriented and detail-driven.
Comfortable driving change and influencing stakeholders with or without authority.
Successfully pass a pre-employment (post offer) background check and drug screening.

Benefits

Comp & perks

Health, Life, Dental, Vision Insurance
Paid Vacation and Personal time
Paid Holiday
401K Retirement Plan – Company match
Company paid Short Term & Long Term Disability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementanalytical skillsMicrosoft Excelreporting capabilitiesbid managementcontract lifecycle managementsales metrics analysisprocess improvementcustomer purchasing behavior analysisFARs/DFARs familiarity

Soft Skills

interpersonal skillscommunication skillsproblem-solving skillsconflict resolution skillsleadership skillsrelationship buildingteam collaborationdetail-orientedconsultative approachchange management