Lead the architecture, design, and hands-on implementation of Salesforce solutions with a strong emphasis on Revenue Cloud (primary focus).
Act as a consultative partner to stakeholders, translating business needs into scalable Salesforce solutions.
Support and troubleshoot existing Salesforce implementations, including reverse engineering and documenting current processes and configurations.
Provide architectural guidance across Sales Cloud and Service Cloud, with exposure to Service Cloud Voice / Amazon Connect.
Collaborate closely with Business Analysts, Product Owners, and delivery teams to define and refine requirements, user stories, and technical designs.
Ensure solutions align with Salesforce best practices, security standards, and long-term platform strategy.
Contribute to DevOps and release management processes, including CI/CD pipelines where applicable.
Mentor and guide team members on Salesforce architecture, design patterns, and platform capabilities.

Requirements

8–10 years of hands-on Salesforce platform experience, including both declarative configuration and custom development.
Strong, proven experience with Salesforce Revenue Cloud (CPQ, Billing, or related capabilities).
Solid experience with Sales Cloud or Service Cloud implementations.
Salesforce certifications, including: Sales Cloud Consultant, Service Cloud Consultant, Revenue Cloud–related certifications.
Excellent consulting and communication skills, with the ability to engage confidently with technical and non-technical stakeholders.
Experience writing clear, consumable requirements and user stories, and working within Agile environments.
Familiarity with JIRA, Copado, or similar tools for backlog management and deployment.
Prior experience in the IT & Digital Consulting and Solutions industry.
Exposure to or working knowledge of Service Cloud Voice and Amazon Connect (primarily for troubleshooting and understanding existing implementations) is highly desired.
Experience with Agentforce and Data Cloud / Data 360 is a plus.
Hands-on DevOps experience within the Salesforce ecosystem (CI/CD, release management, version control) is a plus.

Benefits

Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
401(k) Retirement Savings: 1% employer match.
Career Growth Opportunities: Pathways for advancement and skill development.
Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
PTO & Holidays (only W-2 Salary): Paid time off for vacation, sick days, and personal time. We offer 8 company-paid holidays, plus 1 floating holiday.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

SalesforceRevenue CloudSales CloudService CloudCPQBillingAgileDevOpsCI/CDcustom development

consultingcommunicationstakeholder engagementmentoringcollaborationrequirement writinguser story development

Sales Cloud ConsultantService Cloud ConsultantRevenue Cloud certifications