Collections Representative
PayJoy
Collections Representative, Bilingual
Concord Servicing
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • 🇲🇽 Mexico
Visit company websiteSalary
💰 MX$10,600 per month
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Collect payments on overdue accounts and locate debtors to make collection arrangements.
- Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or check
- Document customer accounts in an accurate and timely manner
- Sending letters, statements, and payment histories
- Handling customer complaints and resolution paperwork
- Maintain and achieve monthly goals
- Able to react to change productively and handle other tasks as assigned
Requirements
- Call center/collections experience
- FDCPA and State Regulations
- Excellent analytical and communication skills. Good grammar, voice and diction
- Knowledge of loan calculations
- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus
- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary
Benefits
- Salary 10,600
- Guaranteed Bonus 7,000 first month
- Food Vouchers 2,000
- Internet Bonus 400
- Medical Insurance
- Life Insurance
- Dental Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections experienceloan calculationstyping skills10 KeyWordExcelMicrosoft Outlook
Soft skills
analytical skillscommunication skillsgrammarvoicedictioncustomer complaint resolutionadaptability
Certifications
FDCPA compliance