Concord Academy Memphis

Director of Professional Services

Concord Academy Memphis

full-time

Posted on:

Location Type: Remote

Location: Remote • Washington • 🇺🇸 United States

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Salary

💰 $185,000 - $200,000 per year

Job Level

Lead

About the role

  • Responsible for the strategic and operational leadership of our Client Implementation and Professional Services teams.
  • Drive the successful execution of client projects.
  • Foster cross-functional collaboration.
  • Ensure our customers—especially in the healthcare sector—realize maximum value from our solutions.

Requirements

  • Bachelor’s degree in Business, Computer Science, Engineering, Health Informatics, or a related field required.
  • Master’s degree (MBA, MHA, or related) is a plus.
  • Minimum 7 years of progressive experience in Professional Services, Client Implementation, or related functions within the SaaS, healthcare technology, or enterprise software industry.
  • At least 7 years in a senior leadership role, collaborating with cross-functional teams, including direct management of senior professionals.
  • Significant experience working in large-scale EHR deployment projects and healthcare IT integrations for hospitals, health systems, or large provider/payor organizations.
  • Demonstrated expertise with healthcare interoperability standards (e.g., HL7, FHIR, Direct, X12) and regulatory requirements (e.g., HIPAA).
  • Proven track record of building and scaling high-performing teams in a fast-paced, growth-oriented environment.
Benefits
  • 401K plan w/ 6% company match (vests immediately)
  • Flex-Time off + sick time
  • 10 company holidays
  • Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost).
  • For employees + dependents, Concord covers 60% of premiums.
  • Voluntary insurance options: Pet insurance, Employee Life and AD&D, Spousal Life and AD&D, Child Life and AD&D
  • Paid Parental Leave program
  • Free unlimited ORCA card (Seattle area residents)
  • Employee Rewards and Recognition through NectarHR
  • Unlimited access to Udemy for Business

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
EHR deploymenthealthcare IT integrationshealthcare interoperability standardsHL7FHIRDirectX12
Soft skills
strategic leadershipoperational leadershipcross-functional collaborationteam buildingmanagement
Certifications
Bachelor’s degreeMaster’s degreeMBAMHA