Engagement Manager

ConcertoCare

Engagement Manager overseeing outreach efforts for ConcertoCare. Managing a team to enhance patient engagement through creative telephonic and in-person approaches.

Posted 4/17/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Manage an outreach team by providing training to new hires
Support day-to-day needs
Collaborate with other market stakeholders
Track to ensure team goals are hit
Engage patients via telephone in a friendly, supportive, and professional manner
Engage difficult-to-reach patients through in-person approaches
Self-manage outreach work queue
Appropriately document call outcomes and actions
Schedule patient appointments when successful outreach

Requirements

What you’ll need

3 years of experience in healthcare, patient-oriented position
1 year of experience in providing customer service
A minimum of one year of experience managing a team, 2 years preferred
Appointment scheduling experience
CNA/MA background is a plus
Call center experience is a plus
Demonstrated passion for extraordinary patient service.
High School Diploma or equivalent
Licensed for a minimum of 5 years with no vehicle-related suspensions.

Benefits

Comp & perks

Monthly Bonus incentive program
15 PTO days
3 Floating Holidays
8 Paid Holidays
Full healthcare coverage
401K with match
Broad range of other health, wellness, and financial benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

appointment schedulingcustomer serviceteam managementcall center experience

Soft Skills

trainingcollaborationcommunicationpatient engagementself-managementdocumentationsupportive demeanor

Certifications

CNAMA