Customer Success Manager – Enterprise

Conceptboard

Customer Success Manager ensuring the successful integration of Conceptboard for enterprise clients. Focusing on onboarding, account development, and stakeholder management within a leading SaaS platform.

Posted 7/27/2026full-timeStuttgart • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic onboarding, customer success, and account management within an enterprise SaaS environment, with a strong focus on stakeholder management and commercial growth. Proficient in utilizing CS/CRM tools and facilitating business communication in both German and English.

Highest-signal resume keywords

Enterprise SaaS ExperienceCustomer Success ManagementStakeholder ManagementBusiness CommunicationCS/CRM Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAccount ManagementBusiness MappingData-Driven Decision MakingChurn Prevention Strategies

Soft Skills

Commercial MindsetFlexibilityProactive Problem SolvingNegotiation SkillsWorkshop Facilitation

Tools & Technologies

ZendeskConfluenceJiraPipedriveVisual Collaboration Tools

Industry Keywords

Enterprise SaaSQuarterly Business ReviewsStakeholder EngagementCustomer Health MonitoringUpsell Readiness

About the role

Key responsibilities & impact

Strategic onboarding & business mapping: You guide new customers through a structured onboarding process. Rather than providing pure feature training, you map the platform directly to the customer's business processes. You design trainings to involve relevant stakeholders and ensure the rollout succeeds from day one.
Commercial account development & upsell readiness: With a strong commercial instinct, you identify business opportunities early. You prepare the ground for expansions and make customers ready for upsell by demonstrating clear value. While the AE handles the final commercial close, you actively drive the strategic preparation.
Demonstrating value in business reviews: In Quarterly Business Reviews (QBRs) and customer meetings, you report more than usage data or Monthly Active Usage — you translate metrics into concrete business outcomes for stakeholders.
Strategic stakeholder management: You establish yourself as a trusted advisor for key decision-makers. You manage stakeholders deliberately and proactively steer customer expectations, rather than simply passing on problems or escalations internally. You independently seek solutions.
Customer health monitoring & churn prevention: You monitor core metrics in a data-driven way and initiate commercially meaningful actions early to minimize risks and secure the contract long-term.

Requirements

What you’ll need

Enterprise SaaS experience: At least 3 years of solid experience in a customer success or account management role, ideally in an enterprise SaaS environment.
Education & tools: Bachelor's degree or equivalent qualification; confident use of CS/CRM tools (e.g., Zendesk, Confluence, Jira, Pipedrive) and ideally experience with visual collaboration tools.
Commercial mindset: You are not a pure order-taker who merely executes tasks. You understand the interplay between adoption and revenue growth.
Flexibility & hands-on mentality: We are evolving dynamically. You enjoy the "rebuild reality" of a growing company, bring a high degree of flexibility, and tackle things proactively and independently.
Strong business communication: You have the ability to understand complex organizational setups. You confidently facilitate interactive business workshops and negotiate at executive level in German and English.

Benefits

Comp & perks

Flexibility – Enjoy extensive freedom regarding your place of work and shape your working hours to suit your needs.
Autonomy – With us you have the opportunity to work independently and take ownership, supported by a flat hierarchy and short decision-making paths.
International environment – We work in a global team that values and promotes cultural diversity. Our international network allows you to build contacts worldwide.
Team spirit – We recognize the importance of in-person meetings to strengthen team cohesion. Therefore, we regularly organize offsite events.
Competitive compensation – You will receive an attractive salary package and 30 days of vacation per year.
Employee perks – Take advantage of a range of discounts through our external Corporate Benefits partner.