Customer Success Manager – Public Sector

Conceptboard

Customer Success Manager for Public Sector at Conceptboard, ensuring successful onboarding and engagement in SaaS solutions. Collaborating with clients to enhance platform integration and business processes.

Posted 7/27/2026full-timeStuttgart • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the Public SaaS sector, focusing on strategic onboarding, stakeholder management, and data-driven customer health monitoring. Proficient in business communication and capable of facilitating workshops and negotiations in both German and English.

Highest-signal resume keywords

Customer Success ManagementPublic SaaS ExperienceStakeholder ManagementBusiness CommunicationCS/CRM Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAccount ManagementData AnalysisBusiness MappingChurn PreventionUpsell StrategyQuarterly Business ReviewsCommercial InstinctBusiness Metrics TranslationVisual Collaboration Tools

Soft Skills

FlexibilityHands-on MentalityProactive Problem SolvingNegotiation SkillsFacilitation Skills

Tools & Technologies

ZendeskConfluenceJiraPipedrive

Industry Keywords

Public SaaSCustomer Health MonitoringStakeholder EngagementBusiness Process MappingCommercial Account Development

About the role

Key responsibilities & impact

Strategic Onboarding & Business Mapping: You guide new customers through a structured onboarding process. Instead of providing purely feature-focused training, you map the platform directly to the customer’s business processes.
Commercial Account Development & Upsell Readiness: With a strong commercial instinct, you identify business opportunities early. You prepare the ground for expansion and make customers ready for upsell by clearly demonstrating added value.
Demonstrating Value in Business Reviews: In Quarterly Business Reviews (QBRs) and customer meetings, you don’t just report usage numbers or Monthly Active Usage — you translate metrics into concrete business implications for stakeholders.
Strategic Stakeholder Management: You establish yourself as a trusted advisor for key decision-makers. You manage stakeholders deliberately and proactively steer customer expectations instead of simply escalating issues internally.
Customer Health Monitoring & Churn Prevention: You monitor core metrics in a data-driven way and initiate commercially sound actions early to minimize risks and secure long-term contracts.

Requirements

What you’ll need

Experience in Public SaaS: At least 3 years of solid professional experience in a Customer Success or Account Management role, ideally within the public SaaS sector.
Education & Tools: Bachelor’s degree or equivalent qualification; confident use of CS/CRM tools (e.g., Zendesk, Confluence, Jira, Pipedrive) and ideally experience with visual collaboration tools.
Commercial Mindset: You are not a pure “order-taker” who only executes tasks. You understand the relationship between product adoption and revenue growth.
Flexibility & Hands-on Mentality: We are evolving dynamically. You enjoy the hands-on reality of a growing company, bring a high degree of flexibility, and proactively tackle tasks independently.
Strong Business Communication: You can navigate complex organizational setups, confidently facilitate interactive business workshops, and negotiate fluently in German and English at the executive level.

Benefits

Comp & perks

Flexibility – Enjoy extensive freedom regarding your workplace and set your working hours according to your needs.
Responsibility – You’ll have the opportunity to work independently and take ownership, supported by a flat hierarchy and short decision-making paths.
International Environment – We operate in a global team that values and promotes cultural diversity. Our international network enables you to build contacts worldwide.
Team Cohesion – We recognize the importance of in-person meetings to strengthen team spirit, so we regularly organize offsite events.
Competitive Compensation – You’ll receive an attractive salary package and 30 days of vacation per year.
Employee Benefits – Take advantage of a range of discounts and benefits through our external Corporate Benefits partner.