Customer Care Executive
FREENOW
Customer Support Representative, Russian Speaking
Concentrix
full-time
Posted on:
Location Type: Office
Location: Athens • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage inbound calls, emails, or live chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Requirements
- Proven customer support experience or experience as a client service representative
- Fluent in Russian
- Good level of English
- Strong focus on customer needs and understanding of how customers can behave
- Strong communication, problem-solving and active listening skills
- Strong written skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company’s success
Benefits
- Full Relocation Support (including flights, accommodation & transportation)
- Indefinite contract
- Competitive remuneration package (14 Salaries/year)
- 10% monthly performance bonus
- Daily meal voucher in Up Hellas Mastercard
- Private health insurance + Dental Care
- Opportunities for international Career through our International Mobility program
- Employee events
- Free gym, well-being activities and a rooftop cinema with Acropolis views
- Enjoy your lunch break at our brand new corporate cafeteria
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer support experienceclient service experiencemultitaskingproblem-solvingactive listeningwritten communication
Soft skills
strong focus on customer needscommunication skillsability to prioritizethrive in fast-paced environmentsense of ownershiptrust-buildinginteractive communication