Customer Service Representative, Spanish, English – Part Time
CPM International
Customer Service Representative, Spanish & Portuguese
Concentrix
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • 🇪🇸 Spain
Visit company websiteSalary
💰 €18,978 per year
Job Level
Mid-LevelSenior
About the role
- Handle inbound calls from customers (via phone, email, voice email, chat, whatsapp, RRSS or other communication channels) and resolve user requests
- Record call details in call management systems and provide response and resolution within the SLA
- Keep informed of product and service updates by showing expertise to serve customers
- Escalate potential service issues to the management team
- Ensure that the contractual SLA is maintained
Requirements
- Are proficient or bilingual in Spanish and are fluent in Portuguese. English is a plus.
- You have user level computer skills in Windows/MS Office
- You have customer service skills: ability to listen and understand the needs of customers
- You have the ability to take ownership of calls and progress to resolution or escalate the call to resolution
- You have excellent oral and written communication skills
Benefits
- Full - time 39 hours/week permanent contract: Monday to Friday 08:00-15:00 (20 min. break), Saturday 08:00-16:00 (twice per month)
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bilingual in Spanishfluent in Portugueseuser level computer skillsWindowsMS Office
Soft skills
customer service skillsability to listenunderstanding customer needsownership of callsprogress to resolutionescalation skillsexcellent oral communicationexcellent written communication