Customer Support

• Deliver exceptional eCommerce Customer Support: Provide outstanding support via phone, chat, and email.
• Foster positive customer relationships: Create positive and engaging interactions with customers.
• Provide expert guidance: Assist and guide customers with all necessary product and service information.
• Resolve customer issues effectively: Respond empathetically to customer needs and effectively handle complaints and objections.
• Build strong relationships: Cultivate and maintain positive relationships with customers, colleagues, and clients.
• Exceed performance expectations: Meet and exceed personal and team performance targets, adhering to quality and compliance standards.
• Deepen product knowledge: Gain a comprehensive understanding of client activity, campaigns, and product knowledge.
• Continuous professional development: Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements.

Customer Service Representative, German, English

Customer Support Representative

German Customer Service Advisor

Customer Support Manager

Customer Service Advisor

Customer Service Representative, English