Assist in driving process improvement initiatives across the NOC and Field Services organizations, aligned with Service Operations practices (Problem, Change, Knowledge, and Reporting).
Support the coordination and execution of Service Operations programs, ensuring tasks, timelines, and deliverables are tracked and completed.
Serve as a backup facilitator for core operational processes, including RCA / Problem Management sessions, CAB (Change Advisory Board) coordination, Knowledge Management reviews and governance activities.
Lead and support training initiatives for NOC and Field Services teams, including Development and delivery of virtual training sessions, creation and maintenance of training materials, SOPs, and job aids, Ensuring operational readiness for new processes, tools, and workflows.
Maintain and monitor project plans, schedules, and action items using tools such as ClickUp.
Facilitate project and operational meetings, including capturing and distributing meeting minutes, tracking action items, risks, and decisions. Following up to ensure completion and accountability.
Partner with Service Operations leadership to analyze operational data, identify trends, and support continuous improvement efforts.
Assist in the development of operational dashboards and reporting artifacts to support leadership visibility.
Coordinate cross-functional efforts between NOC, Field Services, Engineering, and other stakeholders to ensure alignment and execution.
Track and document risks, issues, and dependencies, escalating where appropriate and supporting resolution efforts.
Ensure adherence to defined processes, standards, and documentation practices across Service Operations.
Support audit readiness efforts by ensuring documentation, training records, and process artifacts are current and accessible.
Additional project coordination, training, and operational support duties as required.

Requirements

Proven experience in project coordination, task tracking, and status reporting.
Experience supporting or participating in process-driven operational environments (NOC, ITSM, Service Operations, or similar).
Demonstrated ability to facilitate meetings and coordinate cross-functional teams.
Experience developing and delivering virtual training sessions (live or recorded).
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to identify process gaps and support continuous improvement initiatives.
Excellent written and verbal communication skills, including the ability to present information clearly to technical and non-technical audiences.
Proficiency with collaboration and project tracking tools, including ClickUp or similar platforms.
Competency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
Strong attention to detail with a focus on quality and process adherence.
Ability to work independently while maintaining alignment with leadership direction.
2+ years of experience in project coordination, operations support, or training delivery.
Experience in a NOC, Service Operations, telecommunications, or public safety environment preferred.
Familiarity with ITIL concepts (Incident, Problem, Change, Knowledge Management) preferred.
Experience with training development tools, documentation platforms (e.g., Confluence), or reporting tools is a plus.

Benefits

Comtech Telecommunications Corp. is a leading global technology company
Annual salary range of $60,000 - $95,000 USD
Health benefits
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project coordinationtask trackingstatus reportingprocess improvementvirtual training developmentdocumentation practicesoperational dashboardsrisk managementITIL conceptstraining development tools

Soft Skills

organizational skillscommunication skillsfacilitation skillsattention to detailability to manage multiple prioritiesindependencecross-functional collaborationproblem identificationcontinuous improvementpresentation skills