Network Engineer

CompuWorks Ltd.

Network Engineer at Sourcepass providing high-level technical support for clients. Focused on minimizing downtime and ensuring consistent communication in a remote environment.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $80,000 - $92,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDNSFirewallsTCP/IPVMware

About the role

Key responsibilities & impact

Provide an IT experience that clients love
Provide Level 3 support to new and existing clients
Responsible for Emergency Response to client outages
Act as escalation point for Service L1 and L2
Responsible for ticket ownership through discovery, resolution, and future mitigation
Responsible for managing daily workload to ensure client issues and requests are addressed in a timely manner
Responsible for consistently providing accurate service ticket notes and time tracking
Responsible for ensuring clients and key players are consistently updated on the progress and next steps of their issue or request
Responsible for creating and maintaining documentation
Responsible for meeting or exceeding departmental KPI's

Requirements

What you’ll need

10+ Years Technical Support Experience (5+ years MSP Experience Preferred)
Experience with On-Premises Virtual Networking (VMWare/Hyper-V)
Experience with Cloud Based Virtual Networking (Azure/AWS)
Expert knowledge of TCP/IP networking and troubleshooting
Experience with DNS Management and best practices
Experience with SonicWall, Fortinet and Meraki firewalls (preferred)
Experience with SonicWall, HP and Cisco switches (preferred)
Ability to develop creative solutions for complex environments and client needs
Ability to communicate effectively
Ability to prioritize multiple tasks effectively
Ability to work independently and in a team environment

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportOn-Premises Virtual NetworkingCloud Based Virtual NetworkingTCP/IP NetworkingDNS ManagementSonicWallFortinetMeraki FirewallsHP SwitchesCisco Switches

Soft Skills

Creative Problem SolvingEffective CommunicationTask PrioritizationIndependent WorkTeam Collaboration