Client Success Coordinator
CompuWorks Ltd.
contract
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 $750 - $1,100 per month
Job Level
Mid-LevelSenior
About the role
- Meeting assistance: Document key points, decisions, and action items during meetings. Ensure clear communication of these details to all relevant parties.
- Agenda Preparation: Collaborate with account managers to prepare detailed agendas for client meetings, aligning with client goals and account strategies.
- Change Management Initiatives: Organize and tee up for the SA/CSM
- Gainsight Entry: Accurately input and manage client data within the Gainsight platform, tracking customer health and identifying opportunities for engagement.
- Ticket Submissions: Efficiently process and submit tickets related to client requests or Initiatives, coordinating with internal teams to ensure timely resolution.
Requirements
- Proven experience in administrative support or customer service roles.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Proficiency in CRM software, preferably Gainsight, and other relevant tools.
- Ability to work collaboratively with cross-functional teams to achieve customer success.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrative supportcustomer serviceGainsightCRM software
Soft skills
organizational skillscommunication skillscollaborationmultitasking