CompuWorks

Customer Support

• Work in a customer service environment with highly structured workdays and significant phone time
• Answer incoming phone calls, enter tickets in Sourcepass standard format, and document everything in the ticketing database
• Enter tickets into the database for emails received via the customer email portal
• File paperwork and documentation as needed
• Process data entry tasks as needed
• Make outbound calls to clients to inform them of scheduling and/or changes
• Assist management team in special projects as deemed necessary
• Follow clear expectations and a well-organized daily routine to deliver excellent service

Customer Service Administrator