Customer Success Specialist

Computershare UK

Customer Success Specialist serving shareholders for Computershare, a global financial administration leader. Handling account updates, transactions, and customer inquiries in a hybrid Louisville contact-center role.

Posted 8/14/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and problem-solving in a fast-paced contact center environment. Maintains accuracy and attention to detail while effectively communicating and building trust with clients.

Highest-signal resume keywords

Customer Service SkillsEmpathyProblem-Solving SkillsVerbal Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsAbility to MultitaskCalm Under PressureTeam-Oriented Approach

Tools & Technologies

Technology Support

Industry Keywords

Contact CenterCustomer ExperienceRoutine InquiriesSensitive Conversations

About the role

Key responsibilities & impact

Deliver high-quality, empathetic and exceptional customer service in the contact center
Handle routine account updates and complex, time-sensitive transactions
Resolve inquiries from clients’ valued shareholders using interpersonal and problem-solving skills supported by technology
Handle a wide range of calls, from routine inquiries to sensitive conversations
Build trust and maintain accuracy and high attention to detail while serving customers
Contribute to a supportive team environment and help improve the customer experience

Requirements

What you’ll need

Strong customer service skills
Empathetic and ready to help, especially in challenging situations
Clear and confident verbal communication skills
Ability to stay calm under pressure
Ability to handle routine inquiries and sensitive conversations
Strong problem-solving skills
Ability to multitask in a fast-paced environment
Comfortable using technology to support customer needs
Accuracy and high attention to detail
Team-oriented and supportive approach
Availability to work Monday to Friday, 9:00 am to 5:30 pm ET during training and working hours

Benefits

Comp & perks

Free parking
Great public transport
Fully equipped gym with lockers and showers
Secure outdoor courtyard
On-site cafeteria
Game room
Recognition awards
Team get togethers
Comprehensive training program
Paid parental leave
Flexible working
Inclusive culture
Paid time off
Observed holidays
Medical, dental and vision plans
401k matching
Ability to set aside salary to purchase company shares
Tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
Short- and long-term disability benefits
Life insurance
Supplemental life insurance