This role is responsible for completing, on time, the reconciliation of cash bank accounts operated on behalf of our key corporate clients. Specifically, it focuses on reconciling activity in accounts related to our clients’ employee share plan business. This includes activity related to plan purchases and sales, distributions, and dividend payments.
All out of balance variances must be analyzed, identified, and updated in our reconciliation system with the appropriate description of out-of-balance items, in order to produce accurate, timely reporting for the North American Reconciliation team and operational teams, as well as the broader business—including senior leadership.
Reconcile high volumes of transactions/activity from core systems and bank accounts, ensuring a high level of accuracy and meeting internal service level agreements with various operational teams.
Follow procedures while focusing on improving the efficiency of established tasks.
Own and respond to routine operational inquiries, escalating as needed.
Keep desk operating procedures up to date to reflect any changes in work practices.
Collaborate with other Computershare departments to understand and resolve variances.

Requirements

Perform daily, high-volume account reconciliations using automated reconciliation software, internal recordkeeping systems, and external bank account data, within required timelines and in accordance with policies and procedures.
Match related transactions and research/identify out of balance variances using core systems, then notify the appropriate operational units so they can take the necessary action to clear out-of-balance items. Understanding the activity, evaluating information, and analyzing issues are essential to identifying root causes and resolving breaks.
Document and update open out of balance transactions within the reconciliation tool. Track and follow up on these unresolved items.
Strong analytical skills with exceptional attention to detail to balance transactional data and identify the drivers of out-of-balance items during reconciliation.
Excellent written and verbal communication skills to clearly document items and initiate the actions needed so operational teams can resolve them.
Ability to use Teams to participate in virtual training, meetings, and ad hoc check-ins with stakeholders.
Ability to work independently, to reconcile assigned accounts and collaborate within a team to support colleagues as needed.
Ability to consistently meet daily deadlines.
Experience with account reconciliations.
Fast learner with an analytical mindset; persistent; detail-oriented; motivated to grow and continue learning; not complacent.
Advanced Excel skills (ability to build pivot tables, use VLOOKUP, and other formulas).
Ability to understand and execute SQL queries: an asset.
Knowledge of employee share plan activity and/or trading operations.
Knowledge of the financial industry (e.g., transfer agency, corporate banking services).

Benefits

Flexible work to help you find the best balance between your work and your lifestyle.
Health and well-being: Flexible benefits to support you and your family.
Invest in our company by setting aside a portion of your pay to purchase company shares, and you’ll also receive a company contribution.
Additional perks ranging from recognition programs and team activities to offerings that help you invest in your future.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account reconciliationautomated reconciliation softwareExcelSQLdata analysistransaction matchingvariance analysisreportingfinancial analysisdocumenting procedures

Soft Skills

analytical skillsattention to detailwritten communicationverbal communicationindependencecollaborationtime managementproblem-solvingadaptabilitymotivation to learn