NOC Analyst

Computershare UK

NOC Analyst ensuring stability and performance of critical systems at Computershare, monitoring infrastructure, responding to alerts, and supporting incident resolution.

Posted 4/14/2026full-timeEdinburgh • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Monitoring infrastructure and network performance using advanced tools to detect and respond to issues in real time.
Responding to alerts and incidents, escalating appropriately, and working alongside the wider team to restore service quickly and efficiently.
Identifying and resolving critical incidents within agreed SLAs to minimize impact and downtime.
Contributing to continuous improvement by spotting opportunities for process optimisation and automation.
Troubleshooting technical issues across servers, networks, and applications.
Maintaining infrastructure integrity through routine checks, updates, and documentation.
Log, categorise, and prioritise global incidents, ensuring timely and accurate response.
Perform routine tasks using Linux command-line systems, maintaining operational consistency.
Carry out system operations on critical core services, including monitoring overnight batch processes and responding to alerts, escalating as necessary.
Build and maintain strong working relationships with teams across the organisation to support seamless incident resolution and service delivery.
Use monitoring tools to generate reports that support data-driven decisions and service enhancements.
Ensure procedures and documentation are kept current, and communicate any updates clearly to the team.
Adhere to internal and external audit requirements, business regulations, and service level agreements in all work carried out by the Global Service Centre.

Requirements

What you’ll need

Experience in a technical environment, ideally within a NOC, IT support, or systems administration role.
Strong troubleshooting skills and the ability to think critically under pressure.
Solid troubleshooting skills, with a strong focus on triage and first-time fix.
Familiarity with Linux systems and command-line operations.
Understanding of ITIL frameworks is highly advantageous.
A passion for continual learning and professional development.
Excellent communication skills and the confidence to contribute to technical discussions and incident calls.
A mindset geared toward service improvement, collaboration, and innovation.
Proficiency in Linux, with strong command-line skills.
Familiarity with network monitoring tools such as Zscaler ZDX, AlertSite, SolarWinds, or similar.
Strong problem-solving skills, with the ability to think critically and act decisively under pressure.
Excellent communication and teamwork, with a collaborative mindset and attention to detail.

Benefits

Comp & perks

Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Linuxcommand-line operationstroubleshootingincident resolutionprocess optimisationautomationmonitoringdata-driven decision makingITIL

Soft Skills

critical thinkingproblem-solvingcommunicationcollaborationservice improvementattention to detailteamworkadaptabilityconfidence