Computershare UK

NOC Analyst

Computershare UK

full-time

Posted on:

Location Type: Hybrid

Location: Edinburgh • United Kingdom

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Tech Stack

Linux

About the role

  • Monitoring infrastructure and network performance using advanced tools to detect and respond to issues in real time.
  • Responding to alerts and incidents, escalating appropriately, and working alongside the wider team to restore service quickly and efficiently.
  • Identifying and resolving critical incidents within agreed SLAs to minimize impact and downtime.
  • Contributing to continuous improvement by spotting opportunities for process optimisation and automation.
  • Troubleshooting technical issues across servers, networks, and applications.
  • Maintaining infrastructure integrity through routine checks, updates, and documentation.
  • Log, categorise, and prioritise global incidents, ensuring timely and accurate response.
  • Perform routine tasks using Linux command-line systems, maintaining operational consistency.
  • Carry out system operations on critical core services, including monitoring overnight batch processes and responding to alerts, escalating as necessary.
  • Build and maintain strong working relationships with teams across the organisation to support seamless incident resolution and service delivery.
  • Use monitoring tools to generate reports that support data-driven decisions and service enhancements.
  • Ensure procedures and documentation are kept current, and communicate any updates clearly to the team.
  • Adhere to internal and external audit requirements, business regulations, and service level agreements in all work carried out by the Global Service Centre.

Requirements

  • Experience in a technical environment, ideally within a NOC, IT support, or systems administration role.
  • Strong troubleshooting skills and the ability to think critically under pressure.
  • Solid troubleshooting skills, with a strong focus on triage and first-time fix.
  • Familiarity with Linux systems and command-line operations.
  • Understanding of ITIL frameworks is highly advantageous.
  • A passion for continual learning and professional development.
  • Excellent communication skills and the confidence to contribute to technical discussions and incident calls.
  • A mindset geared toward service improvement, collaboration, and innovation.
  • Proficiency in Linux, with strong command-line skills.
  • Familiarity with network monitoring tools such as Zscaler ZDX, AlertSite, SolarWinds, or similar.
  • Strong problem-solving skills, with the ability to think critically and act decisively under pressure.
  • Excellent communication and teamwork, with a collaborative mindset and attention to detail.
Benefits
  • Flexible work to help you find the best balance between work and lifestyle.
  • Health and wellbeing rewards that can be tailored to support you and your family.
  • Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
  • Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
  • Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linuxcommand-line operationstroubleshootingincident resolutionprocess optimisationautomationmonitoringdata-driven decision makingITIL
Soft Skills
critical thinkingproblem-solvingcommunicationcollaborationservice improvementattention to detailteamworkadaptabilityconfidence