Computershare UK

Manager, Client Services

Computershare UK

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$90,000 - CA$135,000 per year

About the role

  • Ensure Service Level agreements are met and client satisfaction is maintained
  • Has an in market presence by facilitating and attending industry events
  • Balance the needs of the client and Computershare in terms of services and revenue
  • Responsible for the handling of Client escalations through working with the Issuer Services team to ensure issues are resolved in a timely manner
  • Provides leadership and support to a team of RMs, SARMs, and ARMs
  • Contributes to recruitment process – conducts interviews and assists in selection of final candidates
  • Evaluates training needs, makes recommendations to the General Managers regarding appropriate courses
  • Identifies areas of revenue leakage and escalates to the General Managers
  • Ensures appropriate Client record retention
  • Oversees and delegates work to ensure efficiencies are met
  • Manages Account Receivables to achieve financial objectives
  • Monitors performance of direct reports on continuous basis and conducts appraisals
  • Assesses and recommends departmental needs
  • Coaches, counsels and initiates recommendations for performance management
  • Establish and maintain an environment that encourages teamwork and interdependence
  • Profitable maintenance of Clientele and for the up-sell of Issuer Services related products and services, and cross-sell of other CPU lines of business
  • Striving for 100% client retention, increasing profitability of client and achieving growth
  • Coordinates with General Manager, Finance, Legal and Sales associates where appropriate to determine the components of contract renewals
  • Attends annual shareholder/stockholder meetings, service calls and planning sessions
  • Serves as a conduit to internal business units to ensure that client feedback on services is communicated timely and opportunities to improve performance can be leveraged
  • Monitors revenue relative to forecast and make required adjustments
  • Attends applicable webinar, product training, and technical training
  • Other duties or tasks as assigned by the General Manager.

Requirements

  • Requires a university / college degree, with 2+ years of relevant experience, or equivalent combination of education and experience.
  • Previous experience in a management role working in a team oriented environment.
  • Functional Knowledge - The Manager role requires a broad knowledge base across technical, industry, product, and client.
  • Business Experience - A good understanding of how the wider team works together to successfully achieves goals and objectives.
  • The role holder also requires a strong working knowledge of the products and services offered to support continuous relationship development and growth.
  • Problem Solving - Requires exacting attention to detail and strong evaluative judgment skills.
  • Interpersonal skills - Well-developed communication skills to respond to client queries from basic to complex.
Benefits
  • Flexible work to help you find the best balance between work and lifestyle
  • Health and wellbeing rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay
  • Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well
  • Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
  • And more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client record retentionaccount receivables managementperformance managementrevenue monitoringcontract renewalsrevenue leakage identificationteam leadershiptraining evaluationinterviewingproblem solving
Soft Skills
client satisfactionteamworkinterpersonal skillscommunication skillscoachingcounselingevaluative judgmentattention to detailclient relationship developmentorganizational skills
Certifications
university degreecollege degree