Strategic Customer Success Manager – Aerospace & Defense
CoLab Software
Customer Success Specialist
Computershare UK
full-time
Posted on:
Location: Kentucky • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Location and hybrid arrangement in Louisville, KY with training schedule 10:00am to 6:30pm ET
- Seasonal role running from 6th October through April 2026 with potential for permanent positions
- Global leader in financial administration delivering customer service to shareholders
- Deliver high quality, empathetic and exceptional service; solve inquiries with interpersonal and problem-solving skills
- Routine account updates to complex and time-sensitive transactions; supported by technology
- Strong verbal communication, ability to build trust, accuracy and detail
Requirements
- Empathetic and ready to help, especially in challenging situations
- A clear and confident communicator who stays calm under pressure
- Skilled at handling a wide range of calls from routine inquiries to sensitive conversations
- You’re a quick thinker who solves problems carefully and effectively
- A great multitasker who thrives in fast-paced environments
- Comfortable using technology to support customer needs
- A team player who always looks for ways to make things better for customers
- Positive and supportive, happy to share knowledge and help others succeed
