Customer Service Agent
Be Global E-commerce Corporation
Securities Administration Analyst III
Computershare UK
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $56,267 - $84,402 per year
Job Level
Mid-LevelSenior
About the role
- Hybrid position primarily based in Columbia MD requiring two days a week in the office.
- Process and transmit the most complex money movements associated with Asset Backed Lending products.
- Provide technical expertise related to monthly account processing and reconcilement issues.
- Act as the primary contact for critical Asset Backed Lending account production and escalation.
- Document review and new deal setup; new deal QC setup review.
- Calculation tool development and processing money movements.
- Train staff and mentor peers; research and resolve more complex client/investor inquiries.
- Partner with external and internal parties to troubleshoot and improve production processes.
Requirements
- Minimum of 4 years of experience in one or a combination of the following areas: trust, financial services, or account management (or combination of education and experience).
- Bachelor’s degree in Mathematics, Accounting, Finance, Economics or equivalent is strongly preferred.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Strong analytical, problem solving and resolution skills with high attention to detail.
- Relationship management and customer service experience.
- Ability to interact with all levels of an organization.
- Ability to mentor and train peers and junior team members.
- Excellent verbal, written, and interpersonal communication skills.
- Effective organizational, multi-tasking, and prioritizing skills.
- Ability to work independently, make decisions, and instruct others.
- Experience reading and interpreting legal documents.
- Ability to manage multiple priorities, demonstrate flexibility and implement change.
- Advanced knowledge of Excel strongly preferred.
