The Configuration Analyst & Change Coordinator is responsible for supporting the governance, quality, and operational execution of Configuration Management (CMDB) and Change Management processes.
This role ensures the integrity, accuracy, and compliance of configuration data while coordinating and controlling the lifecycle of IT changes to minimize risk, disruption, and service impact.
The position plays a critical control function within IT Operations and works closely with infrastructure, application, security, risk, and audit teams.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
2+ Years experience supporting configuration and change management environment, requirements gathering, and documentation.
Experience with the ITIL processes: configuration, change, release, production migration.
Knowledge of Change Management principles and practices.
Knowledge of Configuration Management principles and practices.
Familiarity with Configuration and Change Management tools and databases, such as ServiceNow.
Knowledge of IT infrastructure and support.
Experience developing, writing and implementing SOPs.
Strong attention to detail and organizational skills.
Good communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong experience with Microsoft M365 Suite, PowerBI.
Hands-on experience with ITSM tools (e.g., ServiceNow, BMC, Jira Service Management)
Eagerness to learn and adapt to evolving technologies and processes.
Excellent coordination and follow-up skills
Ability to challenge and enforce governance standards diplomatically
Strong stakeholder communication skills

Benefits

Computer World Services is an affirmative action and equal employment opportunity employer.
Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals.
As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

configuration managementchange managementrequirements gatheringdocumentationITIL processesSOP developmentIT infrastructure supportMicrosoft M365 SuitePowerBIITSM tools

Soft Skills

attention to detailorganizational skillscommunication skillsinterpersonal skillsteamworkcoordination skillsfollow-up skillsgovernance enforcementadaptabilitystakeholder communication