Customer Delivery Manager

Computacenter

Customer Delivery Manager leading service delivery for Computacenter’s Group Services. Responsible for managing teams, customer relations, and ensuring service quality and satisfaction.

Posted 7/31/2026full-timeCalifornia, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $88,240 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Service Management, with a strong focus on driving customer satisfaction, managing operational escalations, and implementing effective governance models. Proficient in developing ServiceNow dashboards and reports while ensuring compliance with contractual obligations and KPIs.

Highest-signal resume keywords

IT Service ManagementITIL CertificationServiceNow Dashboard DevelopmentMicrosoft Excel ExpertiseAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Service ManagementITIL CertificationServiceNow Dashboard DevelopmentMicrosoft ExcelPowerPointSAPData AnalysisOperational ReportingKPI AssuranceContractual Compliance

Soft Skills

Excellent Communication SkillsTeam LeadershipStrategic ThinkingSelf-OrganizationResilience

Tools & Technologies

ServiceNowMicrosoft OfficeMS Teams

Certifications & Qualifications

ITIL Certification

Industry Keywords

Customer SatisfactionGovernance ModelOperational EscalationsContinuous ImprovementProduct Supply Chains

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead and manage several Team Leaders directly and indirectly through matrix management
Implement and operate an effective governance model to ensure Services satisfaction
Assurance of all contractual Service levels and KPIs
Assurance of all contractual obligations on Computacenter and the Customer
Drive Customer satisfaction through effective complaints processes
Manage and resolve Customer operational escalations
Drive continual service improvement and end-user experience
Advocate for team members’ voice to ensure satisfaction
Lead initiatives to improve team’s productivity
Drive innovation and automation with recently deployed tooling
Improve end user experience
Develop ServiceNow Dashboards and reports
Assurance of all Operational Reporting on Service Level and Performance
Chair various internal governance meetings
Support Service Review reporting from operational teams
Meet financial targets and reporting driving contractual billing
Coach and mentor other employees for continuous development
Engage as a Senior Manager in wider organizational transformations

Requirements

What you’ll need

Legally eligible to work in the United States
Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
Experienced practitioner in IT Service Management
ITIL trained, possibly to Expert status
Expert Microsoft Excel and PowerPoint skills
Analytical with data
Influential in articulating technical and process requirements
Good knowledge of SAP, MS Office and MS Teams
Excellent attention to detail
Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills
Comfortable communicating with colleagues in different countries
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive, and show initiative and enthusiasm
Resilience and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Understanding of product supply chains
Commercially astute
Team-oriented working and thinking

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans to contribute to good health
Future financial security
Peace of mind