Senior Onsite Delivery Manager

Computacenter

Onsite Delivery Manager overseeing global service coordination for fieldservice and device support at an IT company with a long success history in digital transformation.

Posted 7/27/2026full-timeMünchen • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

Central/global point of contact for the Service Lead / PdO on field service and device support topics
Ensure worldwide coordination of services (e.g. repair processes and asset management)
Manage and track all global issues across regions, sites and remote teams
Define the distribution of service delivery between onsite and remote support
Monitor achievement of SLAs and KPIs and produce the corresponding reports
Create and maintain Jira user stories and epics for regions, sites and remote teams
Process and create Changes in accordance with customer processes
Manage and track local rollouts, security patches and hardware rollover
Identify recurring service incidents and initiate corrective and optimization measures
Continuously develop and improve the services you are responsible for
Standardize processes, services and ways of working across all sites
Increase remote resolution rates and reduce ticket volumes through targeted optimization measures
Ensure consistent and up-to-date documentation and standardized process descriptions
Conduct training and ensure a consistent level of knowledge across all sites
Ensure communication with regional and local Bridge Heads and designated technical experts regarding procedural changes, new solutions and relevant service developments
Coordinate knowledge transfer and promote cross-site exchange between the involved teams
Ensure uniform implementation of process changes and compliance with global service and quality standards

Requirements

What you’ll need

On-site presence at the client from Monday to Friday
Strong project management skills
Negotiation skills and organizational talent
Fluent in German and English

Benefits

Comp & perks

Mobile working & flexible hours - Trust is good. Period.
Vacation - Need time off? At least 30 days of annual leave plus customary local holidays and paid special leave
Knowledge sharing - “Legendary” expert events with bright minds from all consulting teams. Learn new things, network and celebrate together
Development - We invest in you: internal or external training, vendor certifications, technical or management career paths, conferences, mentoring or coaching, and more
Appreciation - Through our Bravo! program we say “Thank you!” and recognize performance. Happily. At all levels. And of course internationally.