Analyst

Computacenter

Customer Experience Associate providing first line technical support with a focus on customer satisfaction. Utilising analytics platforms for resolving technical issues and collaborating for efficiency improvements.

Posted 5/25/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

First line response and resolutions
Customer interaction, triage and information gathering
Utilise analytics platforms to resolve technical issues
Maintain positive attitude and focus on customer satisfaction
Collaborate cross functionally to drive efficiencies and solutions
Desktop hardware troubleshooting

Requirements

What you’ll need

Grade 12 or equivalent NQF level 4 information technology diploma
Good working knowledge of Microsoft Office 365 applications
Availability to work across a 24 x 7 shift pattern
Strong service-oriented culture
High verbal and written skills in English
Dynamic with a good understanding of empathy
Analytical, logical and inquisitorial approach

Benefits

Comp & perks

Development programs that promote internal growth
Global career opportunities
Diversity and equity programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

desktop hardware troubleshootinganalytics platformsMicrosoft Office 365

Soft Skills

customer interactiontriageinformation gatheringcustomer satisfactioncollaborationservice-oriented cultureverbal communicationwritten communicationempathyanalytical thinking

Certifications

Grade 12NQF level 4 information technology diploma