International Onboarding Specialist

Computacenter

International Onboarding Specialist managing efficient international customer onboarding processes and collaborating across global teams in a leading technology firm.

Posted 5/19/2026full-timeRemote • California, New York, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Act as the single point of ownership for international onboarding activities related to new Tech Sourcing opportunities.
Own and maintain the international onboarding framework, including processes, tools, and governance across pre‑sales, onboarding, transition.
Advise Sales teams & ISP’s during the business intake and onboarding process on delivery capability, service models, and solution options with service design and transition if applicable (SD&T).
Assess customer requirements against standard Global TechSourcing services, identifying non‑standard requests, risks, and operational or financial impacts.
Review and approve service and transition design documentation where documentation does not exist, design and document fit‑for‑purpose operational solutions.
Develop and maintain supporting documentation (e.g., how-to guides and customer-specific process instructions) in partnership with Service Design & Transition (SD&T) to enable consistent execution by global delivery teams.
Proactively recommend innovative, efficient, and scalable solutions that improve productivity and leverage available tooling, service provider capabilities, and internal policies.
Support the onboarding across US/CA, particularly for service extensions or where a dedicated SD&T is not assigned.
Lead and coordinate cross‑functional, geographically dispersed teams to achieve successful onboarding outcomes.
Build and maintain strong working relationships with international stakeholders, including Business Enablement, Service Design, Transition, and Delivery teams.
Partner with Global TechSourcing and regional teams to ensure awareness of upcoming opportunities, confirm resource readiness, and support successful delivery planning.
Promote an automation‑first and digital‑enablement mindset across onboarding and service delivery activities.
Contribute to continuous improvement initiatives that enhance onboarding efficiency, service quality, and customer experience.
Provide operational guidance and oversight for complex TechSourcing engagements, often involving integrated Professional Services.
Support the development and execution of service improvement plans and the continued evolution of international services.
Develop and maintain a strong understanding of the organization’s international delivery capabilities, including global service providers and solution offerings.
Clearly articulate international service capabilities to internal teams and stakeholders to support confident and informed decision‑making.

Requirements

What you’ll need

Legally eligible to work in the United States.
Bachelor’s degree in business, Operations, Supply Chain, Information Technology, Service Management, or a related field preferred (or equivalent practical experience).
Strong proficiency with Microsoft Office applications; experience using Salesforce and SAP, workflow/ticketing tools (e.g., ServiceNow/NGSD), and IBS onboarding tools (e.g., International Qualification Form, Order Status Tool, International Intercompany Tool, and International Model Margin Illustrator) while maintaining onboarding artefacts (process maps, runbooks, how-to guides, checklists, and reporting) in partnership with Service Design & Transition (SD&T) is preferred.
Stakeholder management and influence across Sales, Service Design & Transition (SD&T), Business Enablement, and global delivery; confident facilitation and escalation.
End-to-end onboarding/transition leadership, including planning, prioritization, governance cadence, and readiness gate management.
Commercial acumen to evaluate solution trade-offs and cost-to-serve impacts, protecting margin and scalability.
Clear documentation and operational handover skills (process maps, runbooks, how-to guides) with tooling fluency (Salesforce, SAP, ServiceNow/NGSD and IBS onboarding tools).
Data-literate and improvement-focused; defines/tracks onboarding KPIs and drives standardization, simplification, and automation where possible.

Benefits

Comp & perks

competitive compensation plans
long-term career opportunities
attractive mix of benefit plans to contribute to your good health
future financial security
peace of mind

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

onboardingservice designtransition managementprocess documentationoperational solutionscontinuous improvementdata analysisKPI trackingcommercial acumenstakeholder management

Soft Skills

leadershipcommunicationinfluencefacilitationrelationship buildingproblem-solvinginnovationcollaborationorganizational skillscustomer experience focus