IT Operations Delivery Manager

Computacenter

Operations Delivery Manager ensuring operational control and quality assurance for DaaS services across business lines. Leading day-to-day operational delivery activities and establishing governance for service outcomes.

Posted 5/18/2026full-timeCalifornia, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure the delivery of services and the achievement of the contractual obligations.
Act as the primary point of contact for in-scope operational outcomes for the end-to-end DaaS service for key customers.
Identify and manage service improvements where necessary.
Partners with business leaders to deliver services that support company objectives and are consistent with Winning Together values.
Actively manages Service Quality and ensures “service excellence” ethos promotes Customer interaction through onsite Service Managers.

Requirements

What you’ll need

Legally eligible to work in the United States.
At least three years of specialized vocational education or study (Bachelor) plus work experience of at least three years.
Preferred Advanced academic background, preferably to good degree level or equivalent.
Fully qualified in relevant professional qualification relevant to the role.
ITIL Foundation certification, plus ITIL modules if applicable.
Distinct understanding of service and service orientation.

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans to contribute to your good health and future financial security

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

service excellencecustomer interactionservice improvementpartnershipoperational management

Certifications

ITIL Foundation certification