Senior Service Manager

Computacenter

Senior Service Manager delivering services to Contractual and Professional Services customers at Computacenter. Leading virtual teams and managing key stakeholder relationships for service delivery.

Posted 5/16/2026contractBangalore • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Be accountable for all Services delivered to our Contractual and Professional Services customers.
Provide leadership and management of the 'virtual' customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan.
Cultivate and own key stakeholder relationships with the customers primarily associated with the Services delivered and identified growth opportunities.
Together with the Sales team, drive growth in the Contractual and Professional Services delivered by understanding the customer’s objectives how to convert these into opportunities for Computacenter.
Report to your customer, alongside the assignment Lead or Service Manager and ensure the required customer outputs are achieved.
Managed services improvement plan and its delivery, ‘in life’ transformation of the service, contract, commercial and technical outcomes.
Ensure we are meeting our contractual obligations and that the customers are delivering against theirs; take necessary action, or escalate, where obligations are not being met by us or the customer; track and manage Contractual Risk Register, including timely communication of risk positions to customer, escalating as required.
Deliver as a minimum to the agreed Contractual Services and Professional Services baseline performance, driving improvement in commercial performance where possible.

Requirements

What you’ll need

20 - 25 years or relevant experience
Managed Service Account with revenues of ~£4m £8m PA; Or a portfolio of multiple accounts with a similar accumulated value; Or working into the SM3 on one large Managed Service account.
Lead and managed the Services teams to ensure that Services and Delivery are aligned and focussed on the customer outcomes.
Accountable for the management of applicable relationships with the key customer stakeholders associated with all services delivered.
Understand the customers business, industry, organisation structure and change processes.
Good understanding with P&L: Cost and revenue forecasting and tracking.
Change Management: Communicate potential risks and issues (including dependencies) that are likely to require formal change to stakeholders as early as possible, to minimise future conflict/commercial exposure.
Comply with/ensure the commercial approval process is followed in the required timeframes to minimise Working at Risk/commercial exposure and optimise our contribution.
Ensure changes are agreed with the customer, or commercial owner prior to commencing any additional work.
If there’s any change to the project’s approved commercial baselined deliverables (as defined in the SoW) all relevant stakeholders must be informed.
Update the project plan to reflect changes, when any change to an assignment is approved, ensure records are updated and stored appropriately.

Benefits

Comp & perks

Employee Engagement +80%
CRS 8+ Overall
CS & PS P&L Target
CS & PS Growth YOY
Organic Incremental Growth YOY
Forecast Accuracy +/- 10%
Renewals 100%

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Managed ServicesP&L ManagementCost ForecastingRevenue ForecastingChange ManagementContract ManagementRisk ManagementService DeliveryStakeholder ManagementCommercial Performance Improvement

Soft Skills

LeadershipCommunicationRelationship ManagementTeam ManagementCustomer FocusProblem SolvingOrganizational SkillsNegotiationCollaborationStrategic Thinking