Senior Service Designer – Networking, Data Center IT

Computacenter

Service Designer creating delivery-ready service designs for complex IT infrastructure programs. Collaborating across teams to ensure successful execution aligned to Computacenter’s capabilities.

Posted 5/15/2026full-timeCalifornia, New York, Texas • 🇺🇸 United StatesSenior💰 $160,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Translate customer requirements and engagement scope into delivery-ready service designs
Develop Work Breakdown Structures (WBS), task hierarchies, and delivery sequencing
Build staffing models, resource plans, and project timelines
Own and produce the Service Design Package (SDP)
Define and document assumptions, constraints, dependencies, and customer responsibilities
Develop effort-based cost inputs aligned to scope and delivery model
Identify cost drivers, risks to margin, and optimization opportunities
Support pricing discussions through clear scope definition, assumptions, and trade-offs
Partner with Services Sales, Delivery, PMO, and Commercial Finance to validate feasibility and alignment
Identify and document delivery risks, dependencies, and mitigation plans
Ensure structured handoff from pre-sales to delivery teams
Contribute to standardization, templates, and scalable service design frameworks

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field
5–10 years of experience in IT services delivery, service design, solution architecture, or program delivery roles
Proven experience supporting or building service delivery models for complex, multi-site or multi-workstream engagements
Hands-on experience developing WBS, staffing models, delivery plans, or service documentation
Familiarity with IT services delivery lifecycle, methodologies, and governance processes
Legally eligible to work in the United States
Self-starting and results driven
Experience building staffing models, effort estimates, and resource plans
Strong cross-functional collaboration skills across Sales, Delivery and PMO

Benefits

Comp & perks

competitive compensation plans
long-term career opportunities
attractive mix of benefit plans
contribute to good health, future financial security, and peace of mind

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Work Breakdown Structureservice designresource planningproject timelinescost estimationrisk managementservice delivery modelssolution architectureservice documentationIT services delivery lifecycle

Soft Skills

self-startingresults drivencross-functional collaborationcommunicationproblem-solvingorganizational skillsstakeholder managementadaptabilitynegotiationteamwork

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Engineering