Senior Service Designer

Computacenter

Senior Service Designer creates delivery-ready service designs for complex IT infrastructure and transformation programs. Collaborates closely with sales and delivery teams to ensure successful execution.

Posted 5/12/2026full-timeSan Francisco • California, New York, Texas • 🇺🇸 United StatesSenior💰 $160,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Translate customer requirements and engagement scope into delivery-ready service designs
Develop Work Breakdown Structures (WBS), task hierarchies, and delivery sequencing
Build staffing models, resource plans, and project timelines
Own and produce the Service Design Package (SDP) including delivery approach, scope, and SOW inputs
Define and document assumptions, constraints, dependencies, and customer responsibilities
Develop effort-based cost inputs aligned to scope and delivery model
Identify cost drivers, risks to margin, and optimization opportunities
Support pricing discussions through clear scope definition, assumptions, and trade-offs
Partner with Services Sales, Delivery, PMO, and Commercial Finance to validate feasibility and alignment
Engage subject matter experts to validate design assumptions and delivery approach
Identify and document delivery risks, dependencies, and mitigation plans
Support deal governance, approvals, and compliance processes
Ensure structured handoff from pre-sales to delivery teams
Contribute to standardization, templates, and scalable service design frameworks
Embrace and support Computacenter’s mission and core values.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field
5–10 years of experience in IT services delivery, service design, solution architecture, or program delivery roles
Prior experience working in a systems integrator, IT services provider, or enterprise IT organization
Proven experience supporting or building service delivery models for complex, multi-site or multi-workstream engagements
Hands-on experience developing WBS, staffing models, delivery plans, or service documentation
Exposure to pre-sales, RFP, or bid response processes for services-led opportunities
Experience working across multiple technology domains such as workplace, networking, and data center
Familiarity with IT services delivery lifecycle, methodologies, and governance processes
Legally eligible to work in the United States
Self-starting and results driven through clear prioritization of deliverables
Ability to identify and articulate risks, assumptions, dependencies, and constraints
Experience building staffing models, effort estimates, and resource plans
Strong cross-functional collaboration skills across Sales, Delivery and PMO.
Ability to operate effectively in high-velocity, ambiguous pre-sales environments
Strong documentation and presentation skills across WBS, SOW inputs, process flows, and service artifacts
Proficiency in tools such as Excel, Visio/Lucid, PowerPoint, and Word
Working knowledge of IT infrastructure domains including workplace, networking, data center, and related services
Ability to balance standardization and customization to drive repeatable, scalable service designs
Managing and minimizing risk to bid deliverables and ensuring customer satisfaction.

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service designWork Breakdown Structure (WBS)staffing modelsresource plansdelivery plansservice documentationeffort estimatescost driversrisk managementIT services delivery lifecycle

Soft Skills

self-startingresults drivencross-functional collaborationability to identify risksstrong documentation skillsstrong presentation skillsability to operate in ambiguityclear prioritizationcustomer satisfaction focusability to balance standardization and customization