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Technical Analyst – Genesys Administrator
ComputacenterSenior Genesys Administrator responsible for the administration and performance of the contact centre platform at Computacenter. Collaborating with cross-functional teams to ensure optimal customer service operations.
Tech Stack
Tools & technologiesCloudGoogle Cloud PlatformSQLVoIP
About the role
Key responsibilities & impact- Oversee daily operations of the Genesys platform, including system configuration, monitoring, and troubleshooting
- Plan and execute system upgrades, patches, and enhancements
- Analyse system performance and implement improvements
- Provide technical support and training to end-users
- Manage integrations with other systems and applications
- Respond to and resolve system incidents and outages
- Maintain comprehensive documentation of system configurations
- Ensure compliance and security of the Genesys platform
- Support customer onboarding for new customers
- Drive innovation by identifying and implementing improvements to the Genesys platform
Requirements
What you’ll need- Bachelor’s degree in computer science, Information Technology, or a related field
- Minimum of 5 years of experience in administering Genesys or other contact centre solutions
- Proficiency in Genesys Cloud, Cloud solutions; knowledge of SIP, VoIP, and telephony systems; experience with SQL and scripting languages
- Genesys Certified Professional (GCP) or equivalent certification preferred
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Experience in a customer service or call centre environment
Benefits
Comp & perks- Flexible working environment
- Growth and development opportunities
- Virtual application process
- Supportive team culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Genesys platformsystem configurationmonitoringtroubleshootingsystem upgradesSIPVoIPSQLscripting languagessystem performance analysis
Soft Skills
analytical abilitiesproblem-solvingcommunication skillsinterpersonal skills
Certifications
Genesys Certified Professional (GCP)