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Business Analyst – ServiceNow
ComputacenterBusiness Analyst in ServiceNow consulting at Computacenter. Advising customers on best practices and managing implementations.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Providing advice and guidance to the customer on implementing ServiceNow in terms of ITIL best practices
- Document customer requirements and conduct process workshops
- Managing project tasks and timelines for smaller projects
- Coordinating with Technical Consultants for solution delivery
- Leading UAT review meetings and supporting go-live
Requirements
What you’ll need- Relevant qualifications or accreditations in ServiceNow
- In depth knowledge of the ServiceNow platform in ITSM and one other area
- ITIL accreditation to at least ‘Foundation’ level
- 7+ years of experience in similar roles
- Members of and active contributors to ServiceNow internal communities
- Can engage with customers at all levels of seniority and communicate the business benefits that a ServiceNow solution can provide
Benefits
Comp & perks- Friendly, open working environment
- Opportunities for professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITILITSMproject managementUATprocess documentationsolution delivery
Soft Skills
customer engagementcommunicationleadershipguidance
Certifications
ServiceNow accreditationITIL Foundation