Service Delivery Manager – Data Center Program, Delivery Management

Computacenter

Service Delivery Manager at Computacenter ensures seamless delivery of services in a datacenter environment, managing customer escalations and improving operational processes with 95% travel required.

Posted 4/30/2026full-timeCalifornia, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages
Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project
Providing and presenting accurate and regular reports on performance of the service delivery

Requirements

What you’ll need

Proven track record of effectively managing budgets
Demonstrated expertise in managing operations and technical resources
Extensive experience in delivering high-quality services within a datacenter environment
Strong background in process engineering
Successfully led and managed large teams, ensuring seamless shift coverage
In-depth understanding and practical application of Lean principles
Exceptional client-facing and stakeholder management skills, with a proven track record of building relationships at senior levels (e.g., CIO, CTO, Director)
Demonstrated experience handling high-pressure situations, including escalations, critical incidents, and managing customer expectations under challenging circumstances
Bachelor’s degree or equivalent job experience
5 years of experience working within a project management practice
Operational ability in a diverse, large-scale environment
Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Experience with Microsoft Office Suite
Legal authorization to work in the United States
Bonus points: Experience with Smartsheets; Experience with ServiceNow; Project management or IT certification

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budget managementoperations managementservice deliveryprocess engineeringLean principlesincident managementescalation proceduresproject managementdatacenter servicesstakeholder management

Soft Skills

client-facing skillsrelationship buildingcommunicationteam leadershipproblem-solvingaccountabilitycollaborationperformance reportingadaptabilitypressure management

Certifications

project management certificationIT certification