Training Specialist, SME – Sales Processes, SAP

Computacenter

SAP Specialist playing a critical role in improving GTS Operations at Computacenter. Supporting purchasing processes and providing training to Inside Sales teams globally.

Posted 4/29/2026full-timeRemote • California, New York, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $95,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Identify and propose solutions to improve performance and satisfaction within SAP and GTS Operations
Support complex issues related to purchasing processes, tools, and systems to ensure smooth day-to-day operations
Provide support in key Inside Sales functions, including complex order placement and management through configuration, delivery requests to invoicing, while utilizing internal systems and tools
Provide day-to-day training and serve as a source of knowledge and guidance to the Inside Sales team from end-to-end quote to invoice cleared
Assist, encourage, and enable the sales teams to evaluate their requirements and determine solutions that meet the defined objectives
Communicate and collaborate closely with Inside Sales teams and cross-stream business areas to drive improvements in performance
Maintain proactive knowledge and understanding of Computacenter’s best practices and processes within the Sales and Inside Sales organizations
Work on assignments and business improvement projects that are complex in nature
Utilize focused judgment and positive initiative to resolve problems and make recommendations
Maintain an 'own to resolution' attitude with open communication channels and promote intuitive ways to transfer knowledge across the team
Create and update SAP documentation for the Inside Sales team, including maintaining, creating, and updating written and visual SAP process and training documentation
Communicate, document, and demonstrate new processes and business change request releases
Attend, participate, and communicate to peers the outcomes and actions from discovery sessions, meetings, and conferences
Ensure business processes are aligned to equally ensure customer satisfaction is achieved
Perform testing on tool enhancements and processes
Understand and address business changes, improvements, and enhancements, particularly concerning purchasing processes, tools, and systems within GTS through change programs
Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
Embrace and support Computacenter’s mission and core values
Identify process improvements and advise on EDI integration
Evaluate and interpret internal as well as external customer or manufacturer inquiries regarding changes on feasibility, potential for improvement, and effort
Plan, coordinate, and implement necessary steps for the realization of change projects
Plan and execute test scenarios
Support daily business with complex inquiries about purchasing processes, tools, and systems within GTS Operations
Ensure representation and support of other team members
Ensure know-how transfer within the team
Facilitate team-internal communication and coordination
Continuously develop product knowledge and CC internal End-to-End processes

Requirements

What you’ll need

Legally eligible to work in the United States
Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
Requires 2-5 years of experience building queries in SAP
Extensive SAP Experience In: Material Master, Purchasing of SD module (sales and distribution), API integration (cXML, EDI), SRM (Supplier Relationship Management)
SAP or ERP implementation experience, either as a consultant or as a user, would be beneficial
Ariba capabilities on the supply side
Strong knowledge and experience of SAP, Salesforce CRM, MS Office and MS Teams
Purchasing SME
Excellent attention to detail
Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking
Willingness to travel

Benefits

Comp & perks

Competitive compensation plans
Attractive mix of benefit plans for good health
Future financial security
Peace of mind

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SAPGTS OperationsMaterial MasterPurchasingAPI integrationcXMLEDISRMAribaSalesforce CRM

Soft Skills

attention to detailstrategic thinkingtactical executionwritten communicationverbal communicationself-organizationtime managementtrust buildingassertivenessresilience