Operational Excellence Director

Computacenter

Operational Excellence Director at Computacenter providing leadership and accountability for initiatives in service delivery and operational improvements. Engaging with various business units to enhance service quality.

Posted 4/28/2026full-timeCalifornia, New York, Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Provide Leadership and accountability for initiatives driven by Delivery Leadership
Responsibility for taking the lead on initiatives identified by the Delivery Leadership function
Collaborate within Delivery Leadership and with other Business Areas
Ensuring adoption and auditability of governance processes
Actively engaging in Delivery Leadership strategy in conjunction with the Leadership Team
Inspiring collaboration across the Delivery Leadership teams
Working with the Delivery Directors to own and drive delivery improvements
Accountability for driving Quality initiatives associated with the delivery of service
Develop and execute business plans supporting Delivery Leadership’s operational and change objectives
Communicate potential risks and issues to stakeholders as early as possible

Requirements

What you’ll need

Proven success through Service Delivery Leadership initiatives delivery against objectives and measures
Reference ability through improvements
High level of cross functional engagement
Simplified Service Delivery Leadership engagement for Service Delivery Leadership and cross functional engagements
Leveraging skills and capability across Computacenter.
Proven experience of working in a Managed Service role
Proven experience and understanding of operational delivery
Proven ability to engage with senior roles within the organization across all departments
Strong communication skills internally and externally with the ability to communicate at all levels
Strong organizational skills and discipline with the ability to manage multiple activities
Ability to lead, manage, contribute to and work with multiple, multi-disciplined teams concurrently
Understanding of risk and impact management across multiple disciplines (commercial, contractual etc)
Legal authorization to work in the United States.

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans for health and financial security

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Service Delivery LeadershipOperational deliveryRisk managementGovernance processesQuality initiativesBusiness planningChange management

Soft Skills

LeadershipCollaborationCommunicationOrganizational skillsEngagementAccountabilityDiscipline

Certifications

Legal authorization to work in the United States