Senior Service Designer

Computacenter

Senior Service Designer developing service design and pricing within IT infrastructure at Computacenter, a leading technology partner.

Posted 4/28/2026full-timeCalifornia, New York, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Qualification of managed services opportunities
Support the analysis of customer requirements
Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue
Support of customer specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance
Assess and clarify customer requirements
Map requirements against Computacenter existing capabilities
Maximize the opportunities to utilize the Shared Service Factory and other core propositions
Consider services outside of our existing capabilities
Define and communicate requirements for Transition & Transformation
Working closely and collaboratively with the Solution Manager, assist with the development of the solution/design (technical, operational, commercial)
Create costing for developed service across the entire Services area
Work jointly with Delivery teams, agree to the solution design & costing
Work as part of a team on larger solutions to ensure that hand over to relevant support organization is successfully completed.
Create complex pricing

Requirements

What you’ll need

Strong experience pricing large, complex IT Infrastructure projects
Good service understanding of IT Services (Workplace, Data center, Networking & Unified Communications or Cross-functional)
Good understanding of the IT outsourcing market & competition
Commercial capability in a business focused IT environment
Legally eligible to work in the United States
Ability to build relationships primarily with internal stakeholders and ISP’s
Ability to communicate effectively at all levels
Analytical and risk aware approach
Capable of working under own initiative but can work as a member of a team
Ability to prioritize own workload
Personal flexibility & willingness to travel
Self-starting and results driven though clear prioritization of deliverables
Ability to work under time pressure
Managing and minimizing risk to bid deliverables and ensuring we always have the customer and customer deliverables in mind

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans for health, financial security, and peace of mind

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

pricingIT infrastructure projectsservice designcostingtransitiontransformationcustomer requirements analysisservice catalogueshared service factorycomplex pricing

Soft Skills

relationship buildingeffective communicationanalytical thinkingrisk awarenessteam collaborationprioritizationflexibilityself-startingresults driventime management