Vendor Operations Coordinator – Logistics, Warehouse

Computacenter

Senior Operations Coordinator managing colleagues in service delivery and performance for Computacenter. Ensuring quality service and customer satisfaction within specified geographic boundaries.

Posted 4/27/2026full-timePoughkeepsie • New York • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Manage colleagues at ticket/request level in a contractual services deal
Act as the first point of contact for technical content for onsite service personnel
Ensure efficient and quality-assured service delivery
Assess customer complaints or risks in service delivery
Provide feedback to service management/delivery leadership
Control and file acceptance protocols, service reports
Implement operational measures to increase customer satisfaction
Regularly review the performance of delivery networks

Requirements

What you’ll need

At least 2 years of professional experience
Operational and management experience and knowledge
ITIL Foundation Certification
Ability to communicate to appropriate levels
Ability to articulate three core Computacenter principles
Adequate ability to lead a support team
Ability to perform very well under high pressure
Appropriate, professional appearance and demeanor
Ability to build and maintain good relationships with clients/teams
Good decision-making and problem-solving skills

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans to contribute to good health, financial security, and peace of mind

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationleadershipcustomer satisfactiondecision-makingproblem-solvingrelationship buildingteam managementoperational managementperformance assessmentrisk assessment

Certifications

ITIL Foundation Certification