Customer Engineer
Computacenter
full-time
Posted on:
Location Type: Office
Location: California • New York • United States
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Salary
💰 $21 - $28 per hour
About the role
- Provide a range of hardware, software, and network technical support
- Troubleshooting, staging and configuration, and resolving tickets for internal and external customers
- Perform technical work activities at customer site supporting IMAC activities
- Coordinate small teams delivering basic work packages to meet business and customer requirements
- Document and report on work completed to ensure compliance with procedures
- Provide customer service to ensure consistent experience
Requirements
- 2 years of work experience
- Excellent proficiency in written and verbal communication
- Resiliency/Flexibility
- Windows and OSX security fundamentals
- Knowledge and prior use of Ticket-tracking software
- Familiarity with Active Directory, Duo, YubiKey, Google Apps/Suite, and SSO
- Foundational understanding of Agile
- Can lift 50+lbs
Benefits
- Competitive compensation plans
- Long-term career opportunities
- Attractive mix of benefit plans to contribute to good health
- Future financial security
- Peace of mind
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingconfigurationIMAC activitiesWindows security fundamentalsOSX security fundamentalsAgile
Soft Skills
communicationresiliencyflexibilitycustomer service