3rd Line Infrastructure Engineer – SC Cleared
Computacenter
full-time
Posted on:
Location Type: Office
Location: Nottingham • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureDNSITSMVMware
About the role
- Respond to service calls and resolve incidents to ensure SLA targets are achieved
- Increase the First Time Fix rate
- Adhere to escalation procedures
- Assist with technical escalations for other team members
- Monitor call queue and follow up with specialist support teams for resolution
- Adhere to customer’s and Computacenter’s Security Policies
- Participate in team and sector meetings
- Utilise the relevant ITSM tool suite to monitor progress of all incidents
- Ensure accurate completion of all incident records and associated paperwork
- Monitor and update the call management system as required
- Assist with SLA reporting
Requirements
- 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments
- 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V
- Currently holds SC or above clearance level
- Good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role
- Able to communicate clearly with peers as well as management
- Self-driven and resourceful to achieve goals independently as well as work well in groups
- Flexibility to adjust to changing requirements, schedules and priorities
- Excellent communication, writing, meeting facilitation skills
- Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services
- Familiarity of PowerShell to accomplish tasks and provide reporting
- Desired: In depth experience in a 3nd Line Support capacity, with demonstrable experience of resolving incidents in complex environments
- Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment
- Management of Microsoft Windows Server within a hybrid environment
- Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation
- Accurate and logical problem solving skills
- Ability and desire to excel in a team environment
- Active Directory deployment/configuration/troubleshooting skills, including Group Policy
- Entra ID authentication service and access control including conditional access policies / enterprise application deployment
- Supporting Microsoft Windows Networking Services such as DNS/DHCP
- Managing Anti-Virus services and reporting
- Advantageous: Modern Device management (Intune, Workspace One)
- Azure Privileged Identity Management and Identity Governance
- Hold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801)
- Hold Microsoft Identity and Access Administrator Certification (SC-300)
- Converged technologies (Simplivity, UCS)
- Virtualisation (VMware, Hyper-V)
Benefits
- Competitive Salary + on-call, + overtime + comprehensive and flexible benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Windows ServerWindows Active DirectoryEntra IDVMwareHyper-VPowerShellDNSDHCPIntuneWorkspace One
Soft skills
communicationproblem solvingteamworkflexibilityself-drivenresourcefulnessmeeting facilitationwriting
Certifications
Windows Server Hybrid Administrator Associate (AZ-800 / AZ-801)Microsoft Identity and Access Administrator (SC-300)