First Line Analyst, English
Computacenter
contract
Posted on:
Location Type: Hybrid
Location: Kraków • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Use and improve your language skills by daily work in English
- Communicate with an international customer via telephone, chat and e-mail in English
- Provide technical support and resolve technical issues for clients to meet business and customer requirements
- Learn a lot and develop your professional profile
- Gain IT knowledge
- Participate in trainings and talent programs
- Have a stable workplace with flexible scheduling
- Work in safe and friendly atmosphere, where people matter
Requirements
- You speak English fluently (min. B2 level)
- You have proven experience of working at Service Desk: IT support, customer support, helpdesk
- You have excellent proven customer service skills
- You know how to ask the right questions to reach the core
- You have outstanding communication skills and customer focused mind-set
- You have the ability to do multitasking in a fast-paced environment
- You enjoy teamwork
Benefits
- Extensive 1-month induction training
- Business working hours
- Competitive salary and annual bonus (based on the goals fulfilment and internal regulations)
- Hybrid work model after first 3 months working at the office
- Private medical healthcare and cafeteria
- Opportunity for development to technical or managerial careers
- Brand new and modern office within easy distance
- Additional day off for birthday
- Language courses
- Welcome pack for every new joiner
- Referral bonus
- Relocation bonus
- Access to self-learning platform (Udemy)
- Access to the Employee Assistance Programme (EAP)
- Opportunity to participate in interesting initiatives as part of the company's CharitaCenter (charity events, running events, etc.)
- Global and local recognition programs and competitions
- Language certification
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportcustomer supporthelpdesk
Soft skills
communication skillscustomer service skillsmultitaskingteamworkcustomer focused mind-set