Technical Analyst – Genesys Admin
Computacenter
contract
Posted on:
Location Type: Office
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudGoogle Cloud PlatformSQLVoIP
About the role
- Oversee the daily operations of the Genesys platform, including system configuration, monitoring, and troubleshooting
- Plan and execute system upgrades, patches, and enhancements
- Analyse system performance and implement improvements
- Manage integrations with other systems and applications
- Respond to and resolve system incidents and outages
- Ensure the Genesys platform complies with industry standards and security policies
- Support the onboarding of new customers
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field
- Minimum of 4 to 6 years of experience in administering Genesys or other contact centre solutions
- Proficiency in Genesys Cloud, Cloud solutions; knowledge of SIP, VoIP, and telephony systems; experience with SQL and scripting languages
- Genesys Certified Professional (GCP) or equivalent certification preferred
- Strong analytical and problem-solving abilities
Benefits
- Technical support and training for end-users
- Comprehensive documentation of system configurations, processes, and procedures
- Drive innovation by implementing improvements to the Genesys platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Genesys platformsystem configurationmonitoringtroubleshootingsystem upgradesSIPVoIPSQLscripting languagesCloud solutions
Soft skills
analytical abilitiesproblem-solving abilities
Certifications
Genesys Certified Professional (GCP)