Computacenter

Technical Consultant – Genesys

Computacenter

contract

Posted on:

Location Type: Office

Location: Bangalore • 🇮🇳 India

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Job Level

SeniorLead

Tech Stack

CloudGoogle Cloud PlatformTerraform

About the role

  • Contribute to the design, implementation, and support of enhancements for the Genesys Cloud platform.
  • Deliver technical consultancy on internal and customer-facing initiatives involving Genesys Cloud.
  • Work with business stakeholders and external vendors to implement new capabilities and ensure solutions align with business objectives.
  • Support continuous improvement activities, helping to identify opportunities to optimise performance and efficiency.
  • Develop clear, well-structured technical documentation to support solution design, governance, and delivery.
  • Collaborate with colleagues and suppliers to deliver technical solutions and integrations.
  • Participate in pre-sales and discovery activities where required, supporting the adoption of platform standards and best practices.

Requirements

  • 9 to 15 years years of experience working with Genesys Cloud CX or similar CCaaS platforms.
  • Hands-on experience using Architect to develop and innovate changes to our existing omni channel flows (Voice – IVR, Web Chat, Chatbot and Email).
  • Familiarity with RESTful APIs for systems integration within the Genesys Cloud CX.
  • Exposure to CX-as-Code practices (CI/CD pipelines, Terraform Cloud, GitHub) desirable.
  • Experience across the solution lifecycle from requirements gathering and user journey design to implementation and optimisation.
  • Understanding of Agile delivery methodologies, such as SAFe, is a plus.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across technical and business teams.
  • Preferred certifications: Genesys Cloud CX Professional (GCX-GCP) and Architect (GCX-ARC).
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Genesys Cloud CXArchitectRESTful APIsCX-as-CodeCI/CD pipelinesTerraform CloudGitHubomni channel flowsuser journey designsolution lifecycle
Soft skills
communication skillsinterpersonal skillscollaborationtechnical consultancycontinuous improvementproblem-solvingstakeholder engagementdocumentation skillsadaptabilityteamwork
Certifications
Genesys Cloud CX Professional (GCX-GCP)Architect (GCX-ARC)